Pars HadishDetailed product introduction · 1Detailed product introduction
Customer support chatbot and intelligent assistant
Product introduction
The Hadish intelligent customer support assistant is Pars Hadish's intelligent response and customer relationship management system. It uses artificial intelligence to automate user support and manage conversations, requests, and support services in one place.
The system connects to the organization's knowledge base and dedicated services to answer users' questions, review their activity and request history, and provide guidance suited to the service. When an automated response is insufficient, the conversation is transferred to a human support agent so that the request can be handled without restarting the conversation.
Pars HadishDetailed product introduction · 2Detailed product introduction
Customer support chatbot and intelligent assistant
Product introduction (continued)
For example, when a user asks about a ticket or transaction status, the intelligent assistant retrieves information from the relevant service and provides an appropriate response. If further review is needed, the user is connected to an operator, who follows up on the request with access to the conversation history. Managers can also use the management panel to review conversation volumes, response quality, request statuses, and staff performance.
The system can be used by service organizations, online stores, tourism centers, and organizations offering a range of services.
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Product features and capabilities
- Intelligent responses
- Answer users' questions using artificial intelligence.
- Round-the-clock support
- Provide automated responses outside working hours as well as during them.
- Knowledge base management
- Define and update information specific to each service.
- Service classification
- Separate topics and tailor responses to each service.
- Enterprise service connections
- Retrieve user information and activity history through APIs.
Pars HadishDetailed product introduction · 4Customer support chatbot and intelligent assistant
Product features and capabilities (continued)
- Frequently asked questions
- Display predefined questions and provide quick answers.
- Related question suggestions
- Display follow-up questions to continue the conversation.
- Conversation history management
- Store and display conversations and their statuses.
- Activity history
- Show information and statuses for services used by the user.
- Human support connection
- Transfer requests requiring review to an operator.
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Product features and capabilities (continued)
- Support conversation management
- Accept, assign, track, and close conversations.
- File and image sharing
- Exchange documents and voice messages with support staff.
- Ratings and surveys
- Collect feedback on responses from the bot and support staff.
- User and access management
- Define managers, support specialists, and access levels.
- Management dashboard
- View the status of conversations and support requests.
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Product features and capabilities (continued)
- Analytical reporting
- Review waiting times, service quality, and support staff performance.
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Users and applications
- Customers and system users
- Get answers, check service statuses, and contact support
- Support specialists
- Review requests, manage conversations, and resolve users' problems
- Support center managers
- Monitor staff performance, response quality, and request statuses
- Organization and business managers
- Manage service knowledge, analyze interactions, and improve the support process
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Product images
Conversation start with a synthetic identity
Original product interface
The data shown in this image is synthetic test data.
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Product images
Service category selection
Original product interface
The data shown in this image is synthetic test data.
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Product images
Conversation and answer feedback
Original product interface
The data shown in this image is synthetic test data.
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Product images
Support assistant welcome screen
Original product interface